FAQ

WHERE DO YOU SHIP?
We currently ship to the United States, United Kingdom, Canada, Australia, Germany, and the United Arab Emirates.

HOW LONG DOES SHIPPING TAKE?
Orders are processed within 1–2 business days and typically arrive within 5–11 business days, depending on your location.

DO YOU OFFER FREE SHIPPING?
Yes — all orders over $75 ship for free. Orders under $75 have a flat shipping rate of $9.99.

WHAT IF MY ITEM ARRIVES DAMAGED?
Contact us within 7 days at hello@decorvybe.com with a photo of the item, and we'll send a replacement or issue a full refund at no cost to you.

CAN I RETURN AN ITEM?
Yes, unused items can be returned within 30 days of delivery. Visit our Returns & Refunds page for full details.

HOW DO I TRACK MY ORDER?
You'll receive a tracking link by email as soon as your order ships.

WHAT MATERIALS DO YOU USE?
Our pieces are made primarily from ceramic, rattan, linen, and other natural materials chosen for texture, durability, and the way they age over time.

WILL MY PRODUCT LOOK EXACTLY LIKE THE PHOTOS?
Many of our pieces are handcrafted, so slight variations in texture, tone, or shape are normal — and part of what makes each one feel less mass-produced.

HOW CAN I CONTACT YOU?
Email us anytime at hello@decorvybe.com. We typically respond within 24–48 hours.